Next »

Fax Superstore Shopping Help Frequently Asked Questions can be found here For more information refer to our Privacy Policy For more information refer to our Terms of Use

Secure Shopping

Every time you send your credit card number and your billing and shipping information through our secure online ordering system, our administrator (Yahoo!) is using the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Your personal information is also encrypted when shipping instructions are transferred to our fulfillment headquarters.

Once all the items you desire are viewable in your shopping cart, click place order. You will be directed to supply shipping and billing information, and will receive an e-mail confirmation that your order has been placed.

Important Billing Information

The charge on your credit card statement will appear as TCG Business Systems

Shipping and Handling

Orders placed before 3:00pm Pacific Standard Time Monday - Friday will be processed immediately, otherwise they will be processed the next business day.  Shipping within the Continental United States usually takes 3 to 5 business days.  In some rare circumstances, products will be back ordered.  While we make every attempt to notify customers of this, it is suggested that you confirm you order if it is not received within 5 days of purchase.  If you would like to confirm an order, please email us at:  faxsales@FaxSuperstore.com, or call us toll free at 800-741-7533.

Items may be shipped by a variety of carriers, depending on the shipment and your location. Orders are facilitated through scheduled pickup services by Federal Express, United Parcel Service, USPS, and DHL. If the product(s) you order are unavailable, you will be contacted by e-mail to report any unexpected delays.

Shipping Rates - U.S. and Canada.  Shipping and handling costs in the Continental United States typically range from $15 to $40 per machine ($3 to $10 for most toner and drum supplies), depending on the weight and shipping destination.  Canadian orders to Ontario, Quebec, and Manitoba, and U.S. military base orders, are higher.  An exact shipping cost will be provided through our secure ordering system.

Sales Tax

Applicable sales tax will be charged automatically to all orders shipped to California. Orders outside the U.S. may require a tax, duty, or other fees.

Return Policy

We want you to be happy with your purchases. However, if you must return products you've purchased here, you need to obtain Return Merchandise Authorization by calling us at 800-741-7533 8am - 5pm Monday-Friday PST.

Order Cancellations

If you have placed an order and would like to cancel it for any reason, please contact us immediately by calling 800-741-7533. We will do everything we can to stop your order from shipping, however we cannot guarantee this as your order may be processed minutes after you press the submit order button. If we cannot stop your order from shipping you will be responsible for all shipping and handling charges both shipping to you and return shipping back to our warehouse.

Returns, Replacements, & Defects

When you receive your merchandise, open all boxes and check for contents and damage. We must know within 2 days of delivery of any damage to or problems with your order. There are no returns after 30 days. DO NOT THROW AWAY THE BOX OF THE PRODUCT; you will only receive partial or no credit. Pacific Coast Office Products only sells new products and can not sell used or damaged items. We will credit your purchase as soon as the product has been received at our warehouse. All returns must be in new condition, in original packaging, with instructions, manual and accessories; items returned in less than new condition may be subject to additional restocking fees.

Wrong Products Received: It is very rare that you will receive an incorrect product. However, if we made an error in shipping, please notify us within 2 days of receiving your order. We will issue an RMA number and return instructions on how to return the product. We will then ship you the correct product as soon as possible.

Product Overages and/or Double Shipments: Upon any incidences of duplicate shipments of orders or merchandise, will contact the customer to request that the merchandise be returned to our facility. We will make all arrangements for the items to be picked up at the customer's location. If all attempts to contact the customer are unsuccessful, or if the customer refuses to return the unpaid merchandise, Pacific Coast Office Products reserves the right to charge the customer for goods received.

Other Returns: Within thirty (30) days of receiving your order, if any product proves to be defective; please contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RMA number and return instructions. If the product is defective, you will receive a replacement. If you choose to return the defective item, rather than replace it, we will charge a 20% restocking fee and your original shipping and processing charges can not be refunded. Please do NOT return any product that you have ordered without prior contact. Please do not send items back until you have shipping instructions and an RMA. The RMA form is to be sent with the items to be returned. You must follow return instructions carefully as you can damage equipment if certain precautions are not taken. If you damage equipment by packaging the item incorrectly we may be unable to return the item. Returns of incorrectly ordered products are subject to a restocking fee. If you have ordered incorrectly, wish to reorder the correct product and return the incorrect product, your restocking fee may be waived, however you are responsible for all shipping and handling charges. Your reorder must be placed at the same time the RMA is issued. If you wish to return a product but do not place a reorder, the restocking fee will be up to 20%.

Restocking Fee: All returns are subject to a restocking fee. We have a standard restocking fee of 20% on all returned items. If you wish to return a product but do not place a reorder, the restocking fee will be 20%. If a reorder is placed for a similar product (costing nearly the same amount), the restocking fee can be lowered to 10%. If you need to make a return please contact customer service immediately at 800-741-7533.

Purchase Options

We accept all major credit cards including: Master Card, VISA, American Express, and Discover.

Contact Information

You can reach our customer service department by e-mail or telephone. Our representatives are available to answer your phone calls during normal business hours, from 8:00am to 5:00pm Pacific Standard Time, Monday through Friday.  Online orders can be placed any time. Please have your order confirmation number ready to assist us in serving you.

Pacific Coast Office Products, Inc.

3440 W. Warner Avenue, Building K
Santa Ana, California 92704 USA
Telephone 800-741-7533
E-mail us at comments@faxsuperstore.com